HURSLEY PARISH COUNCIL

FLOOD PLAN

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INTRODUCTION

 

1.    This aim of this plan is to provide a pre-meditated and co-ordinated response to increasing groundwater levels in the vicinity of Hursley with a view to maintaining a safe environment and protect householder’s property as far as is practicable in the circumstances.

 

2.    The plan is focused on the operational aspects of flooding, specifically protecting life and property, providing safe access to and from the village and maintaining essential services such as main drainage, water supplies and sewage disposal. 

 

3.    The actions of each organisation are listed but they may not necessarily be carried out as the result of a duty or responsibility.

 

4.    When the plan was prepared, the following external authorities were consulted:

 

Environment Agency

Hampshire County Council

Winchester City Council

Southern Water

 

 

FLOOD WARNINGS

 

5.    The Environment Agency’s Local Flood Warning Plan provides details of the flood warning arrangements for Hursley.

 

6.    There are four warning codes:      

 

Flood Watch

Flooding possible. Be aware! Be prepared! Watch out! 

Flood Warning

Flooding of homes, businesses and roads expected. Act now!

Severe Flood Warning

Severe flooding expected. Imminent danger to life and property. Act now!

All Clear

No Flood Watches or Flood Warnings currently in force in the area.

 

7.    Flood Watch is a general alert concerning flooding from the sea, estuaries, rivers, streams, ditches, watercourses and high groundwater levels. Flood Warnings and Severe Flood Warnings relate to specific Flood Warning Areas at risk of flooding from the sea and rivers. 

 

8.    The Environment Agency do not issue Flood Watch, Flood Warning and Severe Flood Warning for Groundwater flooding, but do issue Groundwater level information to Parish Councils and individual residents by e-mail. Hursley Parish Council (HPC) and a number of residents in Hursley are registered with the Environment Agency to receive this information.

 

9.    Property owners and/or occupiers in risk areas will be informed by personal call or note through letter box of the Groundwater situation by members of the HPC Flood Action Group (see paras 41 to 45). Also, Groundwater level information and situation reports will be posted on the HPC Notice Boards periodically.

 

 

FLOODING EVENT

 

10.  The main types of flooding event referred to in this plan are:-

 

TIDAL                                     (sea, estuaries)

FLUVIAL                                 (rivers)

FLASH                                    (roads, ditches, watercourses)

GROUNDWATER                  (high water table)

SEWAGE                                (sewers, rising mains and pumping stations)

POTABLE WATER                (mains failure)

 

11.  Of the above flooding events, Flash and Groundwater are the most likely to effect Hursley. Flash flooding occurs on occasions during the year following periods of intense rainfall. In the main its effects are short lived, restricted to the A3090 and are only usually exacerbated by highway drainage system blockages caused by debris and silt progressively running down from adjacent fields. The most recent Groundwater flooding events in Hursley occurred in the winter months of 1994/95, 2000/01 and 2002/03 suggesting that the problem could occur every year depending on the rainfall pattern during the summer and autumn when normally the water table would be expected to be reducing to its usual pre-winter level. 

 

 

LEVEL OF RESPONSE

 

12.  The level of response from the authorities to a flooding incident will depend on what is flooded or is at risk of being flooded.  There are five priority categories:-

 

PRIORITY

FLOODING AFFECTING

RESPONSE

1

People

Action to protect life

2

Houses

Action to protect life and property

3

Roads

Action to protect life and property

4

Commercial Property

Action to protect property

5

Gardens/Agricultural Land

No action

 

13.  In any flood situation HPC will attempt to address problems as they arise, however, in the event of a conflict of interest, HPC will draw on the above guidance if there is a need to prioritise resources. There are other factors which may influence the level of response to flooding in Hursley.  Priority will be given to the old or infirm when assisting people, and to occupied property when protecting property. The classification of roads may be used by Hampshire County Council in prioritising responses to road flooding and the protection of commercial property may depend on the risk of environmental pollution from stored chemicals etc.   

 

14.  Hursley Parish Council cannot guarantee that assistance will be provided in property risk areas such as cellars where flooding is a frequent occurrence in high Groundwater situations . In such cases the owners and occupiers are strongly advised to make their own arrangements to protect their property from flooding, but without detriment to the public highway and main sewerage system (see para 37). A sample of the formal advice available to householders from the EA is at Annex A.

 

 

AUTHORITIES INVOLVED

 

The following organisations will be involved in direct specific action during a flooding event in Hursley. Property owners are also listed as they have responsibilities not least protecting their own property from flooding.

 

·         ENVIRONMENT AGENCY

·         HAMPSHIRE COUNTY COUNCIL

·         WINCHESTER CITY COUNCIL

·         HURSLEY PARISH COUNCIL

·         HAMPSHIRE FIRE AND RESCUE SERVICE

·         SOUTHERN WATER

·         ELECTRICITY, GAS AND TELECOMMUNICATIONS COMPANIES

·         INDIVIDUAL PROPERTY OWNERS AND/OR OCCUPIERS

 

 

ACTION LISTS

 

ENVIRONMENT AGENCY

 

15.  The principal actions of the Environment Agency (EA) are:

 

·         ISSUE GROUNDWATER LEVEL INFORMATION

·         RECEIVE AND RECORD DETAILS OF ALL FLOODING INCIDENTS

·         MONITOR THE SITUATION AND ADVISE OTHER ORGANISATIONS

·         DEAL WITH EMERGENCY REPAIRS AND BLOCKAGES ON MAIN RIVERS AND OWN STRUCTURES

·         RESPOND TO POLLUTION INCIDENTS

·         ADVISE ON WASTE DISPOSAL ISSUES

 

16.  One of the EA’s remote telemetry groundwater level monitoring facilities is situated close to the junction of the A3090 (Main Road) and Poles Lane. 

 

HAMPSHIRE COUNTY COUNCIL

 

17.  The principal actions of Hampshire County Council (HCC) are:

 

·         CO-ORDINATE EMERGENCY ARRANGEMENTS

·         MAINTAIN SAFE CONDITIONS ON THE ROADS

·         PUT FLOOD WARNING SIGNS ON THE HIGHWAY

·         ORGANISE ROAD CLOSURES AND TRAFFIC DIVERSIONS

·         CLEAR BLOCKAGES ON HIGHWAY DRAINAGE SYSTEMS

·         TAKE ACTION TO PROTECT PROPERTY FROM FLOODING BY WATER FROM THE HIGHWAY WHERE THERE IS A FAILURE OF THE HIGHWAY DRAINAGE SYSTEM

 

18.  Both Flash and Groundwater flooding events in Hursley will place heavy demands on the highway drainage system; the main road may also become flooded in places. It is essential that the highway drainage system and the outfall down Poles Lane are maintained in peak condition; de facto they must be regularly inspected and serviced by HCC who will, where appropriate, require the riparian landowners to deal with those roadside ditches which are their responsibility.

 

19.  The regular maintenance of the highway drainage system between Standon and the south end of Hursley village, and the Poles Lane outfall is a critical element of this Flood Plan. Failure of the highway drainage system to perform correctly will result in damage to properties in Hursley.

 

20.  The high probability of floodwater on the main road through Hursley means that warning signs and diversions will be required; a quick response by HCC is essential to maintaining safe conditions on the roads and walkways. Freezing conditions are also likely to arise during periods of Groundwater flooding for which the provision of grit/salt will be necessary.

 

WINCHESTER CITY COUNCIL

 

21.  The principal actions of Winchester City Council (WCC) are:

 

·         ASSIST HCC IN THEIR CO-ORDINATING ROLE

·         FLOOD WARNING DISSEMINATION  (by local agreement with EA)

·         EMERGENCY ASSISTANCE  (S138 LGA 1972) - PROVIDE SANDBAGS

·         CLEAR BLOCKED WATERCOURSES ETC. (Land Drainage Act powers)

·         ENVIRONMENTAL HEALTH ISSUES - POLLUTION

·         BLOCKED ROAD CHANNELS & GULLY GRATINGS - STREET CLEANING

·         EMERGENCY PLANNING SUPPORT GROUPS

 

22.  As the demand for sandbags at times of flooding is high, WCC cannot be relied upon to provide sandbags for every eventuality. Also, because WCC will only supply sandbags once to a particular property, householders may have to make arrangements to purchase them from local builders’ merchants and DIY sources. If necessary, HPC will negotiate the provision of sandbags to protect the footpaths and walkways through the village, and investigate the bulk supply of materials to allow householders to make up their own.

 

HURSLEY PARISH COUNCIL

 

23.  The principal actions of Hursley Parish Council (HPC) are:

 

·         MONITOR THE CONDITION OF THE HIGHWAYS DRAINAGE SYSTEM

·         DISSEMINATION OF GROUNDWATER LEVEL INFORMATION

·         SITUATION MONITORING AND LOCAL AUTHORITY LIAISON

·         PROVISION OF ADVICE AND LOCAL ASSISTANCE CO-ORDINATION

 

HAMPSHIRE FIRE AND RESCUE SERVICE

 

24.  The principal actions of the Hampshire Fire and Rescue Service are:

 

RESCUE

RESPOND TO ALL EMERGENCY INCIDENTS AS REQUIRED

ASSIST THE POPULACE WHERE A NEED IS IDENTIFIED AND THE USE OF FIRE SERVICE PERSONNEL AND EQUIPMENT IS RELEVANT

 

SOUTHERN WATER

 

25.  The principal actions of Southern Water are:

 

·         EMERGENCY OVERPUMPING OR TANKERING AT PUMPING STATIONS

·         CLEARING BLOCKAGES IN PUBLIC SEWERS AND OUTFALL GRILLS

·         REPAIRING BURST SEWAGE AND WATER PUMPING MAINS

·         TAKE ACTION TO PROTECT PROPERTY FROM FLOODING BY WATER FROM THE PUBLIC WATER MAINS OR DISCHARGES FROM THE PUBLIC SEWERAGE SYSTEMS

·         PROVISION OF PORTABLE TOILETS WHERE NECESSARY

 

26.  In the normal course, Flash flood events are not expected to degrade in any significant way the mains and sewerage systems in the village.

 

27.  A Groundwater flooding event in Hursley will almost certainly cause the main sewerage system to become inoperable at the south end of the village and result in raw sewage overflowing through manhole covers. If nothing is done, some residents in Main Road Hursley will be unable to use their toilets and dispose of foul drains, and South End Close will become contaminated by raw sewage.

 

28.  Notwithstanding the importance of maintaining the sewerage system in peak condition, the natural and unavoidable ingress of surface water into the system means that in the event of Groundwater flooding, the sewerage system is most likely to fail at the south end of Hursley village. Experience has shown that the only way this situation can be avoided is to control the excess groundwater by placing a portable pump on the corner of South End Close and Main Road, taking a suction on the main sewer and discharging into the highway drain. This procedure is of course subject to the necessary legal agreements with the EA being in place.

 

29.  On receipt of information from the EA that high Groundwater levels are to be expected in Hursley or the Groundwater level reaching 42 metres AOD, as recorded by the EA’s remote telemetry groundwater level monitoring facility in Hursley, Southern Water have stated that they will endeavour to place on standby a suitable portable pump. The flow in the sewers will be monitored and if it threatens to cause wastewater flooding of property or restricted use of sanitation facilities, Southern Water will advise the EA that a pump is to be brought on site and an emergency discharge of dilute wastewater is likely to be required to protect property. The operation of the pump will be subject to the prevalent conditions and meeting the requirements of the Regional Protocol and Guidance Note on Surcharging Sewers, jointly agreed by the Environment Agency and Southern Water in September 2002. 

 

30.  The provision of a portable pump to mitigate the effects of a Groundwater flood in Hursley is a critical element of this Flood Plan. Failure of the sewerage system to perform correctly will deprive residents of toilet and wastewater facilities in Main Road, and result in raw sewage contamination in South End Close.

 

ELECTRICITY, GAS AND TELECOMMUNICATION COMPANIES

 

31.  The principal actions of the electricity, gas and telecommunications companies are:

 

·         ATTEND TO EMERGENCIES RELATING TO THEIR SERVICE AT PROPERTIES WHICH PUT LIFE AT RISK AS A RESULT OF FLOODING

·         ATTEND TO FLOODING EMERGENCIES AT THEIR OWN SERVICE INSTALLATIONS

 

32.  Aside from normal domestic considerations (lighting, heating, cooking, telephones etc) the principal effect of a loss of electrical power will be on those householders pumping cellars. Prolonged loss of supplies at times of high Groundwater levels will almost certainly result in water entering properties. 

 

INDIVIDUAL PROPERTY OWNERS AND/OR OCCUPIERS

 

33.  The principal actions of owners and/or occupiers of property at risk of flooding or which is flooded are:     

 

·         MOVE TO A SAFE AREA IF LIFE IS AT RISK

·         PREVENT WATER FROM ENTERING PROPERTY IF POSSIBLE

·         SWITCH OFF ELECTRICITY AND GAS SUPPLIES AT MAINS

·         MOVE VALUABLE POSSESSIONS ABOVE FLOOR AREAS LIABLE TO BE FLOODED

 

34.  It is unlikely that Flash flooding will result in damage to property in Hursley, however, some water ingress may be experienced in the cellars of some properties.

 

35.  In the event of Groundwater flooding, those properties having cellars will almost certainly experience cellar flooding. In Serious Groundwater flooding events, the degree of flooding could threaten the ground floor rooms of properties. For those properties having cellars, controlling the level of groundwater ingress into the cellar by pumping could prevent the flooding of ground floor rooms. It should be noted however that during pumping there is a risk that cellar walls could be damaged if the water Level (pressure) outside exceeds that on the inside by more than a small amount. For those properties without cellars, sandbags and other means of preventing water ingress through doors etc. will likely be the only defence against Groundwater. It may also be appropriate for properties without cellars to install sump pumps, by constructing a sump beneath floor level within or immediately outside the property. In any event, caution should be exercised when pumping for long periods as such action could lead to the degradation of the foundations of properties. 

 

36.  The pumping of water from private properties onto the highway and into the main sewerage system is illegal on grounds of safety, however, HCC have stated that they would offer no objection to householders discharging Groundwater from cellars direct into the highways drainage system. Pumping floodwater into wastewater drains and sewers is likely to cause polluted water to escape lower down the catchment and lead to further problems for other residents.

 

 

POINTS OF CONTACTS AND COMMUNICATIONS

 

37.  Local Authority points of contact, their telephone numbers and e-mail addresses, and other useful information can be found in Annex B.

 

 

FLOOD RISK AREAS

 

The following are the Flash flooding risk areas in Hursley:

 

Main Road

 

Highway and cellar flooding.

 

The following are the Groundwater flooding risk areas in Hursley:

 

Main Road (North End), Port Lane and Collins Lane

 

Cellar flooding; threat to ground floor rooms.

 

Main  Road (South End)

 

Cellar flooding; threat to ground floor rooms; toilet and wastewater problems.

 

South End Close

 

Garden flooding; sewage contamination.

 

 

LOCAL CO-ORDINATION

 

38.  On receipt of a high Groundwater level information, the HPC will appoint a small Flood Action Group (FAG) to co-ordinate activities in the Village and provide the essential communications links with the EA, HCC, WCC and Southern Water. The Chairman of the HPC will act as the Flood Action Co-ordinator (FAC).

 

39.  The FAG will consist of the following people:

 

·         Mr Martin Waldron                   Chairman of HPC                   01962-775309

·         Mr John Brooks                       Clerk to the HPC                     01962-775552

·         Mr Steve Stevenson                Main Road                               01962-775544

·         Mr Ken Day                             South End Close                     01962-775319

 

40.  If the situation demands, an emergency centre will be established in the Village Hall and parishioners co-opted on a voluntary basis to assist with the manning of the centre.

 

 

·        ROLE OF THE FLOOD ACTION GROUP

 

41.  During and after a flooding incident, the following actions will require to be taken by the FAG appointed by HPC:

 

·         ESTABLISH COMMUNICATION LINKS WITH AND PROVIDE INFORMATION TO THE ENVIROMENT AGENCY, HAMPSHIRE COUNTY COUNCIL, WINCHESTER CITY COUNCIL AND SOUTHERN WATER EMERGENCY SUPPORT GROUPS TO ENABLE THEM TO ADVISE AND ASSIST AFFECTED PROPERTY OWNERS

·         MONITOR THE EFFECTS OF RISING GROUNDWATER LEVELS ON ESSENTIAL SERVICES (HIGHWAY ACCESS AND DRAINAGE, ELECTRICITY, GAS, TELECOMMUNICATIONS, WATER AND SEWAGE) AND PROPERTIES IN THE VILLAGE

·         MAINTAIN A CLOSE WATCH ON ELDERLY AND INFIRM RESIDENTS IN THE HIGH RISK AREAS OF THE VILLAGE

·         KEEP PEOPLE INFORMED OF WHAT IS GOING ON AND ACT AS THE FOCAL POINT FOR THE LOCAL MEDIA WHEN APPROPRIATE

·         ASSIST WITH THE IDENTIFICATION OF SCHEMES TO ALLEVIATE SERIOUS FLOODING OF PROPERTY
·         CO-ORDINATE THE PROVISION OF HELP FOR HOUSEHOLDERS HAVING TO MOVE FURNITURE AND OTHER PERSONAL EFFECTS OUT OF HARMS WAY
·         NEGOTIATE WITH HCC AND RIPARIAN OWNERS REGARDING REMEDIAL MEASURES NEEDED TO ASSIST THE FLOW OF GROUND AND SURFACE WATER AWAY FROM THE VILLAGE
·         MAINTAIN A COMPREHENSIVE RECORD OF EVENTS LEADING UP TO AND DURING THE FLOOD EVENT

 

42.  While individual property owners and/or occupiers are perfectly entitled to contact the emergency services direct, it is strongly recommended that the FAG is approached first.     

 

 

ANNEXES

·         

A.         Environment Agency Advice to Property Owners and/or Occupiers Parts 1 to 6    

 

B.         Points of Contact and Communications

·          

·          

·          

·          

·          

·          


·       1. Flooding - who can help?

·         

·        Environment Agency

·         

·        In England and Wales, the Environment Agency is responsible for building, maintaining and operating flood defences and for flood warning, including issuing warnings to the public.

·         

·        The Agency also provides the Floodline 0845 988 1188 service. You can listen to recorded flood warning information for your area or speak to an operator for advice 24 hours a day. Floodline is also available in Scotland, co‑ordinated by the Scottish Environment Protection Agency (SEPA).

·          

·        Local Authorities

·         

·        Work with the police, fire and rescue services and the Environment Agency to co‑ordinate the response during severe flooding.

 

·        Set up rest centres for people evacuated from their homes and arrange temporary housing.

 

·        Deal with road closures caused by overflowing drains and sewers.

 

·        May provide sandbags in some parts of the country. Check the Environment Agency website www.environment‑agency.gov.uk/flood for a list of flood protection product retailers.

 

Police

 

·        Co‑ordinate the emergency services in a major flood incident and help with evacuation of people from their homes where necessary.

 

Fire Service

 

·        Is responsible primarily for saving life, rescue and recovery. May also pump out floodwater (there may be a charge for this service to householders).

 

Citizens Advice Bureaux

 

·        May be able to offer advice on how to obtain money in an emergency and deal with insurance queries.

 

·        Details of your local Bureau can be found in the phone book or on the CAB website www.nacab.org.uk

 


2. Flood Warning Service - how warnings are issued

 

Through the Media

 

When there is a risk of flooding the Agency issues warnings through the media; they are broadcast on TV weather bulletins and on radio weather and travel reports. Make sure you know which is your local radio station. Flood warnings are also displayed on ITV Teletext regional weather pages (page 154) and on BBC Ceefax (page 419).

 

Direct to Your Home or Workplace

 

In areas of particular risk, the Agency can send a warning message direct to people at home or at work by telephone, fax or pager using our Automatic Voice Messaging (AVM) Service. We program the system to send warning messages automatically to a list of contact numbers and we can send several hundred messages simultaneously.

 

All types of telephone can receive these messages, including mobile phones. We aim to give two hours' notice of flooding ‑ day or night ‑ to enable people to take the necessary action to protect themselves and their properties.

 

Other Methods

 

Some Agency offices use Flood Wardens to alert the local community when a flood warning is issued. The flood warden is contacted directly by the Agency, and passes the information on to neighbours.

 

Public address, loudhailer or siren systems are used in many flood risk areas to warn the public that a flood warning has been issued in their area. This is particularly valuable in urban areas, where we need to alert large numbers of people as quickly as possible.

 

The Environment Agency provides the Floodline 0845 988 1188 service. You can listen to recorded flood warning information or speak to an operator for general information and advice 24 hours a day. Using a quick-dial number (call Floodline 0845 988 1188 to find out the relevant number for your area) gives you faster access to information in your area.

 

The Agency's website www.environment‑agency.gov.uk/flood contains advice on what to do before, during and after a flood, including live flood warnings. Other useful sites which may feature information on developing flood situations include the BBC and Met Office sites: www.bbc.co.uk/weather and www.metoffice.com

 

Where to Find Out More

 

Information on how flood warnings are issued in your area can be found in local Flood Directories available from Floodline 0845 988 1188. Or you can view the Local Flood Warning Plan for your area at your nearest Environment Agency or local authority office.

 


3. How to prepare for a flood

 

In a flood, you may find you're without lighting, heating or a telephone line. The following simple actions will help you to be prepared:

 

·        Make sure you have adequate insurance. Flood damage is included in most buildings insurance policies but do check your home and contents are covered.

 

·        Make up a flood kit ‑ including key personal documents, torch, battery or wind‑up radio, mobile phone, rubber gloves, wellington boots, waterproof clothing, first aid kit and blankets.

 

·        Keep details of your insurance policy and the emergency contact number somewhere safe ‑preferably as part of your flood kit.

 

·        Make a list of other useful numbers you may need ‑ your local council, the emergency services and your Floodline quick dial number.

 

·        Get into the habit of storing valuable or sentimental items and important documents upstairs or in a high place.

 

·        Buy some sandbags or flood boards to block doorways and airbricks. In an emergency, make sandbags using old pillow cases, carrier bags or even tights filled with sand or earth. Tips on how to how to lay sandbags effectively are included in the Agency's new flood guide "Damage Limitation", which is available on our website www.environment‑agency.gov.uk/flood or from Floodline 0845 988 1188 free of charge.

 

·        Make sure you know where to turn off your gas, electricity and water. If you're not sure, ask the person who checks your meter when they next visit. Mark the tap or switch with a sticker to help you remember.

 

·        Make a Family Flood Plan ‑ see factsheet 4.

 


4. How to make a Family Flood Plan:

 

·        A list of Useful Numbers                    e.g. your local council, the emergency

                                                                   services, your insurance company and the

                                                                   Environment Agency's Floodline 0845 988 1188.

                                                                   Useful Contacts can be also found in your

                                                                   area's Flood Directory.

 

·        Flood Kit                                             Make up your flood kit and make sure everyone

                                                                   knows where to find it (see Factsheet 3).

 

·        Children's Essentials                         Make a list of the vital items you will need. For

                                                                   example ‑ milk, baby food, sterilized bottles and

                                                                   spoons, nappies and wipes, nappy bags, spare

                                                                   clothing, comforter, favourite toy or best teddy

 

·        Medication                                          Would you need to take any family medication?

 

·        Valuable and Sentimental                 Get into the habit of storing them upstairs or in a  Belongings                                                                                 high place downstairs.

                                                                                                                                                         

·        Flood Boards & Sandbags              Have a few flood boards or sandbags prepared to

                                                                   block doorways and airbricks.

 

·        Gas and Electricity                             Do you know where to turn them off, even in the

                                                                   dark?

 

·        Car                                                       Where would you move it to?

 

·        Evacuation                                          If the flooding is severe, you may be evacuated.

                                                                   What would you need to take with you and what

                                                                   provision can you make for family pets?

                                                                   If you choose to leave the house, do you know

                                                                   where you would go and how you would you get

                                                                   there? If you decide to stay in the house but

                                                                   decamp upstairs, make a list of all the things

                                                                   you will need.

 

 

Don't wait for a flood to find out whether your plan works. Try it now!

 


5. What to do if a flood happens

 

What to Do When You Hear a Flood Warning

 

Listen out for warnings on radio and TV and phone Floodline on 0845 988 1188 for more information.

 

Move pets, vehicles, valuables and other items to safety.

 

Alert your neighbours, particularly the elderly.

 

Put sandbags or flood boards in place ‑ but make sure your property is ventilated.

 

Plug sinks/baths and put a sandbag in the toilet bowl to prevent backflow.

 

Be ready to turn off gas and electricity (get help if needed). Unplug electrical items and move them upstairs if possible.

 

Co‑operate with emergency services and local authorities ‑ you may be evacuated to a rest centre.

 

Do as much as you can in daylight. Doing anything in the dark will be a lot harder, especially if the electricity fails.

 

Stay Safe in a Flood

 

·        Floods can kill. Don't try to walk or drive through floodwater ‑ six inches of fast flowing water can knock you over and two feet of water will float your car. Manhole covers may have come off and there may be other hazards you can't see.

 

·        Never try to swim through fast flowing water ‑ you may get swept away or be struck by an object in the water.

 

·        Don't walk on sea defences, riverbanks or cross river bridges if possible ‑ they may collapse in extreme situations or you may be swept off by large waves. Beware of stones and pebbles being thrown up by waves.

 

·        Avoid contact with floodwater ‑ it may be contaminated with sewage.

 


6. Cleaning up after a flood

 

Cleaning Up

 

·        Find out where you can get help to clean up. Check with your local authority or health authority in the first instance or look under ‘Flood Damage' in Yellow Pages for suppliers of cleaning materials or equipment to dry out your property. It takes a house brick about one month per inch to dry out.

 

·        Open doors and windows to ventilate the house, but take care to ensure your house and valuables are secure.

 

·        Contact your gas, electricity and water company. Have your power supplies checked before you turn them back on to make sure they have dried out. Wash taps and run them for a few minutes before use.

 

·        Don't attempt to dry out photos or papers ‑ place them in a plastic bag, and if possible store them in the fridge.

 

·        Throw away food which may have been in contact with floodwater ‑ it could be contaminated. Contact your local authority Environmental Health department for advice.

 

·        The Citizens Advice Bureau and other organisations may be able to help if you feel under pressure, their numbers can be found in the phone book.

 

·        Don't think it can't happen again. Restock your supplies.

 

 

An advice guide to repairing and restoring flood damaged property, "After A Flood” is available on the Agency's web site www.environment‑agency.gov.uk/flood or from Floodline 0845 988 1188.

 

Other useful websites are:

 

ABI (Association of British Insurers) on www.abi.org.uk

CIRIA (Construction Industries Research & Information Association) on www.ciria.org.uk Citizens Advice Bureau on www.nacab.org.uk

English Heritage on www.english‑heritage.org.uk


ANNEX B: POINTS OF CONTACT AND COMMUNICATIONS

 

 

 

 

 

 

 

 

 

ORG

NAME

TITLE

TELEPHONE

FAX

E-MAIL

 

 

 

 

 

 

HPC

Martin Waldron

Chairman

01962-775309

 

 

 

John Brooks

Clerk

01962-775552

01962-775552

 

 

Steve Stevenson

 

 

 

 

Ken Day

 

01962-775319

 

 

 

 

 

 

 

 

EA

General Enquiries

 

0845-933-3111

 

 

 

Flood Line

Option 1 + Quickdial 01226

0845-988-1188

 

 

 

Emergency Hot Line

 

0800-807060

 

 

 

 

 

 

 

 

 

 

 

HCC

General Enquiries

 

01962-841841

 

 

 

Emergency Planning Office

 

01962-846846

 

 

 

 

 

 

 

 

WCC

General Enquiries

 

01962-840222

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WATER

General Enquiries

 

 

 

 

 

Customer Help Desk

 

0845-278-0845

 

 

 

 

 

 

 

 

ELEC

General Enquiries

 

0845-744-4555

 

 

 

 

 

 

 

 

GAS

General Enquiries

 

0845-758-5401

 

 

 

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